How does the guarantee work?
First of all we want to remind you that the products on the web are carefully selected. When we see a product that we think the public may like it, our specialized team begins research and negotiation with various suppliers worldwide and comes to an agreement with that option that gives us the opportunity to guarantee quality and the best market price. For this reason we fully trust our products and we know that they will be useful to you.
You have a period of 14 days after receiving the item to make a request for a return or exchange in the event that it has a failure. Only we accept returns of the product has a factory defect and is not used.
If your product has a factory defect, it will be replaced by a new one. If we do not have availability of this product, we will give you a voucher for the sama value so that you can choose another product/s from the store with the same price.
Please note that we do not offer a warranty on any item purchased outside of our own website woowzone.com. Certain information will be requested to use the warranty.
The warranty request will be approved only if your product is damaged, faded or defective under normal use and conditions. This warranty entitles you to a one-time product replacement. The warranty does not cover misuse or intentional damage.