Return Policy Refund & Replacement Policies
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you.
Please contact us within 48 hours after receiving yours by email sending a video where the product problem is clearly seen. . Our store do not accept Returns or Exchanges,once an item has been received it cannot be returned.
We can only offer you replacements at no additional cost if it falls under below criteria: Items are faulty– damaged/broken or soiled upon arrival. Parcels that is lost in transit. If you do not contact us within 48 hs after receiving your product and send us a video showing the problem we won't be able to replace it.
if you send us the video as by email maximun 48 hs after receiving the product, our team will analyze it and contact you to send you a new item with no cost to you if corresponds.
We do not accept returns or refunds if customer changes their mind after receiving their order(s). Note: Woowzone Shop will not be held liable to any lost or misroute parcels.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. international customer must provide phone number.
If you have other concerns, please contact our Customer Service via email (firstname.lastname@example.org) or through submitting a ticket at our website https://woowzone.store
RETURN TO SENDER PACKAGES: Woowzone shop will not be held liable for packages that are returning to sender.
Customers are advised to carefully enter the correct addresses otherwise, the package will not be delivered.
Once the item is received at the warehouse, we can repack, re- label, and reship them however you need to understand that doing so requires an additional cost. Processing and shipping cost is usually half the order total...so please be careful on the information that you provide.
If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake (within 24 hours from ordered).
Cancellation Policy Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement and has a cost of 9.99 usd due to administrative Fees.
Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason.
Can I modify my order(s)? Yes. Cancellations must be made within 24 hours of order placement with no cost. If you don't contact us by email (email@example.com) requesting the modification withing 24 hours from ordered, we won't be able to make any change.
Please note that our Standard Shipping are posted in each product’s description hence all customers should be aware of this before concluding an order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
Please do not send your purchase back to the manufacturer.
Send us an email stating your concern and attach a picture or video of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund.
Note: Our team will inspect / verify the photo(s) before we issue out a replacement.
Woowzone shop reserves the right to refuse any replacement and refund if it does not meet the above criteria. Late or missing refunds (if applicable) If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of these and still have not received your refund yet, please contact us through submitting a ticket at our website https://www.woowzone.store
Size: It is your responsibility to take the correct measurements and choose the appropriate size when purchasing the size product. WoOwZone displays the details of sizes on your product pages (when necessary) so you can select the correct one. We are also open to help and support you in case of any questions. WoOwZone will not make any refund if you selected the wrong size.